Do you follow the 80/20 rule?
The 80/20 rule says that 80% of your business should come from happy/repeat customers.
The Homeowner Experience still isn’t complete without communications encouraging repeat business and referrals from your best customers and finding more just like them.
This is done actually from the Sale stage when the prospect becomes a customer. Then along the way, tracking their sale and other interests feeds the Repeat Stage via: