Reputation Management

Do you understand your company’s online reputation?

Reputation management is the effort to influence what and how people think of a brand or person when viewed online. BUT, it has to be authentic! Good Marketing Group knows that your company’s reputation is everything to the success of your business. That’s why having some kind of control over your online reputation is desired by every business owner.

Keeping up with managing the review request process is time intensive. Good Marketing Group can help reduce the amount of work needed to request the reviews and spread your GOOD reputation with those who are seeking it.

The Refer stage of The Homeowner Experience features the following services:

Automated requests to your customers tp leave you a review
Notifications to you/your staff when a review is submitted
A chance to take a look at the review before sharing if it’s less than 5 stars
Nudges to remind customers to share their review on social media, too

Help Me With Reputation Management!

Request your customer to write a review

You can request customer reviews in two ways:

Refer your customer to the Testimonial page of your website
Manually enter the customer’s information into your website’s dashboard, launching an email to the customer to write a review

Customer facing email requesting a review

Once the customer writes a review, you receive a notification

You can either approve or deny the review::

5 star reviews are automatically posted to the testimonial page of your website
If you receive a 4 star or less, you will be notified (it will NOT auto post to your website) to manage the unhappy customer before they go viral. This is an opportunity to make lemonade out of lemons and request they resend a new review

Nudge the customer to also put their review on social media

After submitting their 5 Star review automated email is sent to customers requesting they also post to your social media pages.

The social media icons are customizable to whichever social media platforms your business is on and linked to your business pages
When the customer clicks on one of the icons, they will be logged into their own accounts, so it is an “authentic” post/recommendation
Also included is their previous testimonial so they don’t have to rewrite the review again
All emails are ‘behavior-based’ meaning they are sent two more times IF the customer didn’t open or click in the first attempts to request the review

Why Do I Need To Manage My Business’ Online Reputation?

Plain and simple – this is how your current and potential customers view your business when they look you up online. We can help make sure that your online reputation is looking top notch.

Meet Our Reputation Management Expert