Your online reputation is one of the most valuable marketing tools for your company. But most business owners are either afraid of online reviews OR don’t have time to keep up with the requests and reminders.
BEWARE, some marketing services “GATE” reviews and offer auto post directly to Google – DON’T DO THIS otherwise Google will red flag your business. Let our Reputation Management Program request and post reviews THE GOOD WAY!
PHASE ONE
FIRST…
Request customer write a review in one of two ways:
- Refer your customer to the Testimonial page of your website via a link in your final invoice or verbally by your sales/service team member.
- OR, manually enter the customer’s info into your website’s dashboard, which will launch an email request to the customer to write a review.
NEXT…
Once the customer writes a review, you receive a notification and are given the opportunity to approve or deny the review:
- 5 star reviews are automatically posted to testimonial page of your website and launches a email nudge to the customer to also write review on your social media page(s).
- If you receive a 4 star or less, you will be notified (it will NOT auto post to your website) to manage the unhappy customer before they go viral. This is an opportunity to make lemonade out of lemons. Then, you can request they resend a new review.
PHASE TWO
FINALLY…
An automated email request is sent to the customers who gave a 5-star review and those you approved their review requesting they also post to your social media pages. LOGGED IN AS THE CUSTOMER educe the amount of work needed to spread your online reputation.
- The social media icons are linked to your business pages.
- When the customer clicks on one or all of the icons, the will be LOGGED IN AS THEMSELVES, not your business, so it is an “authentic” post/recommendation.
- We also include their previous testimonial to just copy and paste, so they don’t have to rewrite the review again.
BY THE WAY…
- All emails are ‘behavior-based’ – initial requests AND social media nudges – sent two more times IF the customer didn’t open or click in the first attempts to request the review, because not everyone is available at the time you first emailed them.
CAST A WIDER NET
WE ALSO OFFER
- REFER A FRIEND: Yes, we can add another “touch” requesting those happy customers participate in your referral program. Don’t have a referral program? Let us help you create one and get more of your best customers!
- CAUSE MARKETING: Everyone appreciates it when a business supports their community. Then, they want to share your effort with their friends. What a great first impression with a new prospect, plus your doing GOOD!
“Finding a reputable website and advertising company can sometimes be challenging. When I attended a couple of advertising workshops for our water industry, Good Marketing Group was speaking and I was sold in what they had to offer. Both Shannon and Brad are easy to work with and very attentive to what our needs are. In the past we had a reputation management company that put our customer reviews on our website but that is as far as they went. The reputation management that Good Marketing Group offers is easy to use and goes beyond the one review ask from our customers. This benefits both our company for promoting purposes and points customers to our website to take care of their needs. Job well done Good Marketing Group for your continued assistance, its greatly appreciated!! “
Chris
Certain Services Inc.1:1 Reputation Management™ Pricing
Let us manage your online reputation while improving your website’s SEO! Fill in the form below to learn more about our pricing or to get started with GREAT marketing!
FYI, we offer discounts for our Affinity Partners!
