What is The Homeowner’s Experience during their installation and maintenance?

Once the Sale has been made, consistent communications must continue through the Service stage of The Homeowner Experience. This means your entire team – sales and service – need to be on the same page with the homeowner and with each other to ensure a positive experience.

The Service stage of The Homeowner Experience features the following services:
  • Confirm all contact information is correct
  • Provide detailed expectations to the homeowner
  • Communicate regularly with the homeowner via automated and personalized messages
  • Offer various forms of communication such as email, phone, texts
  • Include next steps, scheduling, delays/updates, and billing in your communication.

Unsure where to start or what services your business needs? Get a FREE assessment based upon your goals and budget! Click the button and our team will be in touch!


Service Reminders

Lead Chaser

I heard about Good Marketing through a third party. I had been with the prior marketing team for almost two years and it just wasn’t a great fit for what we needed. Brad and Shannon got right on the phone with us and transitioned everything with no issues. They had a great plan for us and since we have hired their team, our numbers for calls has skyrocketed and not just that but they are great leads. Because we believe in what they do so much, we just keep adding services to better our company! Good Marking Group is the best out there!

Josh M

Trinity Chimney

Good Marketing will be our go to for any marketing for our company. We are a small family business yet they treated us like a Fortune 500! They ensured our website was just what we wanted and then were amazing encouragers as we launched. Thank you so much to the entire team!!!

Jami W

C-Tech Water Solutions

We use reputation management daily. After each service we just fill in the customer’s info and they get an email to write a review. It’s so easy for me to prompt them, and easy for our customers to let us know how we’re doing! Plus, all of our reviews boost our position in web searches! We love everyone at Good Marketing Group. They’re all so willing to help whenever I have a question or suggestion.

Jessica S

Sanatoga Water Conditioning

Signing up for the Promos Plus program has been an excellent step for us in reaching new prospects. We ran a sale on a few low stock items and received several leads within one day on a single product. This is worth the investment. Thank you, Shannon and Brad!

Nathan C

Byler’s Stove Shoppe

I met Shannon and Brad through HPBA and pushed for the owner of our store to hire them to update our website and handle marketing. They and all of their staff have been great to work with. Their knowledge of the hearth industry and marketing strategy makes a great combination. Good Marketing Group definitely measures their success by your success. Looking forward to our future endeavors together.

– Sandra C

Marketing / Advertising in Wilmington