Service Stage

The Homeowner Experience

Consistent Communications

The  Experience after the sale and during the service.

 

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Once the Sale has been made, consistent communications must continue through the Service stage of The Homeowner Experience. This means your entire team – sales and operations – need to be on the same page with the homeowner and with each other to ensure a positive experience.

The Service stage of The Homeowner Experience
features the following services:

  • Confirm all contact information is correct.
  • Provide detailed expectations to the homeowner.
  • Communicate regularly with the homeowner via automated and personalized messages.
  • Offer various forms of communication such as email, phone, text, messaging, chat.
  • Include next steps, scheduling, delays/updates, and billing in your communications.

 

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